1. General Terms and Conditions :

1.1 Your order constitutes an offer by you to purchase Goods in accordance with these terms and conditions (Conditions). Your order may be placed through our website (www.FirstKem.com) or by telephone, email, post or fax or in accordance with clause 1.2 below.

1.2 Where we have agreed to enter into a vendor-managed inventory arrangement with you, an order will be deemed to be placed by you when our personnel or systems determine that additional replenishment stock is required in accordance with agreed minimum and maximum quantities. Where we have agreed to enter into a consignment stock arrangement with you, an order will be deemed to be placed when our personnel or systems determine that you have withdrawn the relevant stock from our agreed storage location at your premises.

1.3 Please ensure that you read these Conditions carefully and check that the details of any order and these Conditions are complete and accurate before you submit your order.

1.4 If we process your personal data or that of your employees/representatives we will do so in accordance with our Privacy Policy as updated from time to time, a copy of which can be found at https://www.FirstKem.com/privacy/

1.5 We operate on a ‘sell to trade’-only basis for all Goods. It is a condition of the Contract that you are purchasing Goods from us as a business and not as a consumer, and that the Goods will be used by a knowledgeable, qualified and insured person for the purpose intended. We accept no responsibility if the Goods are used by a consumer, are incorrectly used or cause any kind of harm or damage as a result of incorrect use or use by a consumer. We reserve the right to refuse any sale or cancel any Contract if we have grounds to believe that you are not a business customer or the Goods will not be used by a qualified professional.


2.1 Your order shall only be deemed to be accepted when we issue a written acknowledgement of the order (Order Acknowledgement) at which point and on which date a formal and binding contract between you and FirstKem shall come into existence in accordance with these Conditions (Contract). For the avoidance of doubt, we shall not be required to accept orders which you place and any acceptance shall be at our sole discretion.